Refund Policy

We extend a 30-day return policy, granting you a full month from the date of item receipt to initiate a return request. To be eligible for a return, your item must be in its original condition, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. Starting a Return: To initiate a return, please contact us at info@pharmacyoffice.com. Once approved, you will receive a return shipping label and instructions on where to send your package. Please note that returns without prior authorization will not be accepted. Do you accept returns from these countries? Do you accept returns from these countries? Yes, I accept returns How can customers return your products? by mail How will customers get the return label? Download/print Select the product conditions that you allow for returns? New What is the restocking fee? No restocking fee How much will customers pay for return shipping? No cost Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Damages and Issues: Upon receiving your order, please inspect it immediately. If you find any defects, damages, or receive the wrong item, contact us right away so we can address the issue promptly. Large Orders: Orders over £100 can not be returned back to us if there is nothing wrong with it. Exchanges: For a quick exchange, you can return the item you have, and upon acceptance of the return, make a separate purchase for the new item. European Union 14-Day Cooling Off Period: If your merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, without providing any justification. The same eligibility criteria for returns apply: the item must be in its original condition, unworn or unused, with tags, and in its original packaging. You’ll also need to provide the receipt or proof of purchase. Exchanges: For a swift exchange, you can return the item in question, and upon approval of the return, make a separate purchase for the desired replacement. Refunds: Upon receipt and inspection of your return, we will promptly notify you of the refund’s approval status. If approved, the refund will be automatically processed to your original payment method within 10 business days. Please bear in mind that the timeframe for your bank or credit card company to process and post the refund may vary. If more than 15 business days have elapsed since the approval of your return, kindly contact us at info@pharmacyoffice.com. Returns: All returns must be postmarked within 90 days from the date of purchase. The returned items must remain in pristine, unused condition, with all original tags and labels intact. Customer Support: Available 24/7 Phone: +44 116 482 7359 Email: info@pharmacyoffice.com Address: Unit 4, Cross Street, Leicester, LE2 4DD, United Kingdom.