Shipping Policy

Thank you for your order placed with Pharmacy Office! Your selected delivery point will receive your order via Royal Mail. Please note that we offer shipping exclusively within the United Kingdom. SHIPPING COST £2.99 shipping of all orders in the UK Delivery Information: Our delivery partners are Royal Mail and DPD. DOMESTIC TRANSIT, HANDLING & ORDER CUT-OFF TIME: Transit time: 2 to 4 Working Days (Monday to Friday) Handling time: 0 to 1 Working Days (Monday to Friday) The order cut-off time is 3:00 PM in the time zone (GMT+00:00) Edinburgh, London. Kindly be aware that additional terms and conditions are in effect. More details can be found below: Pharmacy Orders at Pharmacy Office: All P-Product items require approval from our Pharmacy team before being dispatched. If your order contains a P-Product or POM item and you completed a health questionnaire during the order process, our Pharmacy team may reach out to you for additional information, suggest an alternative treatment, or, based on medical reasons, cancel your request. The approval process might cause a delay in processing your order, but we will keep you updated throughout the process. To ensure the suitability of the intended user, a pharmacist may contact you for further information. Please respond promptly to prevent delays in your order. We trust you will be pleased with your purchase. In case you are not completely satisfied for any reason, you have the option to return the item for a full refund. Please refer to our return policy below for comprehensive information: Returns: All returns must be postmarked within 30 days of the purchase date. The returned items should be in unused, new condition, with all original tags and labels attached. Return Procedure: To initiate a return, kindly email our customer service at info@pharmacyoffice.com to obtain a Return Merchandise Authorization (RMA) number. Once you have the RMA number, securely package the item in its original packaging, enclose your proof of purchase, and mail it to the following address: Pharmacy Office Attn: Returns RMA: [Insert RMA number here] Unit 4, Cross Street, Leicester, LE2 4DD, United Kingdom Refunds: Upon receiving your return and inspecting the item’s condition, we will process your refund. Please allow a minimum of seven (7) days from the date we receive your item for the return process. The timeline for refunds appearing on your credit card statement varies and may take 1-2 billing cycles, depending on your credit card company. We will notify you via email once your return is processed. Exceptions: For defective or damaged products, please contact our customer service number below to arrange a refund or exchange. We do not impose any form of taxation. Questions: If you have inquiries about our return policy, do not hesitate to reach out to us at: Phone: +44 116 482 7359 Email: info@pharmacyoffice.com Customer Support: Available 24/7 Phone: +44 116 482 7359 Email: info@pharmacyoffice.com Address: Unit 4 Cross Street, Leicester, Leicestershire LE2 4DD, United Kingdom.